Common Mishaps of Social Media Marketing

Social media marketing mishaps – say that five times fast. Today companies cannot afford to ignore the momentum of the social media revolution; still considered to be in an early stage of development and yet has had a profound impact on society and business at a global level. When looking towards the marketing possibilities of social networks and new media some tend to be apprehensive and unsure of a proper approach. While no one marketing manager or public relations team has all the answers, here are some important considerations to help avoid common pitfalls when forming a social media marketing plan for your company or brand.
 
Creating a social media page for the sake of having a presence; this is not enough. The idea behind social media is interacting with your target audience, generating rapport and gaining feedback about your business. Keep the conversations going, frequently update content, and make your consumers feel like they matter.
 
Lack of transparency can hurt your social media marketing efforts. If you make the commitment to enter the social-sphere then be ready to share more than advertisements and press releases. Consumers want to see there is a human side to your company and expect more intimate details, stories from the inside, and personal experiences that show there is a relation between their needs and your offerings.
 
Try not to spread yourself thin by creating a presence on every social media outlet available. Facebook, Twitter, MySpace and LinkedIn are good starting points, but know your market and target audience and seek out niche networks that relate to your company or brand.
 
Abandoning traditional media outlets and relying exclusively on a social media marketing plan is risky. While several grass-root campaigns have had success purely based on their social media exposure, the best approach is to unify your message across multiple channels to effectively create brand awareness.
 
Don’t assume social media marketing is a free ride because many platforms are free to use. It takes time and energy to build an effective social campaign that portrays a genuine effort to reach out to consumers and build lasting relationships.

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Corporate Websites Taking a Back Seat to Social Media

Since the birth of the World Wide Web companies large and small have been playing the domain name game; trying to come up with a killer domain that appropriately reflects their brand or creatively spinning brands around available domain names, with the .com extension being the most popular. Companies would proudly display their branded domain everywhere they could: billboards, television commercials, magazine ads, business cards, pens, bumper stickers, you get the point. Recently however there has been a shift in the paradigm, many companies are turning to social media URLs as the new destination of choice for their web savvy consumer audience.
 
Twitter pages are popping up on business cards, MySpace pages are popularly marketed for musicians, and some of the top brands are promoting their Facebook fan pages over their company URLs. VitaminWater, for example, has been tagging all their ads with facebook.com/vitaminwater for a new campaign featuring NBA stars Kobe Bryant and LeBron James. We also recently reported that Volkswagen commercials containing facebook.com/vw have been airing on major television networks. Rather than trying to build detached communities within their own Web properties, companies are leveraging the power of viral marketing through social networks. If I become a fan of VitaminWater through my Facebook account, all my friends are going to get the message on their ‘news feed’ next time they log in, which gives them the opportunity to easily become a fan, without even having to navigate to the company’s fan page.
 
This trickle down effect is what companies are hoping for, the more people that become fans, the more networks of friends they are exposed to. Fan pages allow companies to send messages directly to the news feeds of users and also allow users to post comments and feedback to company fan pages. Regular interaction with consumers is a key element to any brand marketing strategy, and social media is making this easier and more accessible than possibly ever before.
 
A slightly different twist to this story is the case of Skittles. When you visit the Skittles website these days you are prompted for a date-of-birth verification. You would think with this type of authentication, popular with alcohol related websites, that Skittles now come in the fun flavors of Tequila Sunrise and Rainbow Rum; this is not the case. Skittles is actually streaming all “Skittles” related tweets directly from Twitter to their home page, without filtering the results. So if you were to tweet that “Skittles are $#&%*ing super delicious,” the uncensored text would appear on the main page of the Skittles website. While this is a ’colorful’ way to see how the world at large uses the “Skittles” brand in day-to-day conversations, some say that parent company Mars could be running with scissors.
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May 8, 2009

Posted by: Collabo

Category: Facebook

Tags: ,

Volkswagen Using Facebook URL on Television Commercials

I can’t say that I have much time for television these days but the new Volkswagen CC commercial did catch my eye tonight. What caught my eye even more than the CC’s sleek design was VW’s use of their Facebook URL at the end of the commercial, in place of their main website (vw.com). I’m not sure how many other companies have gone as far as to replace their dot-com with their Facebook URL in major ads such as network television commercials, but it is intriguing to see this trend developing. Interested consumers can easily “Become a Fan” of VW by visiting facebook.com/vw, in turn broadcasting this fanfare to all their friends, which VW is obviously hoping for.

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