Posted by: Collabo
Category: Collaboration, Enterprise, Social Networking
Tags: helpdesk, network management, social IT, Spiceworks, Twitter
Spiceworks Enhances Social IT Software Features
The first free social IT management software application Spiceworks today announces new features with the release of Spiceworks IT Desktop 4.0. More than 700,000 IT professionals from small and medium size businesses manage and collaborate on ”Everything IT” with Spiceworks, a complete network management, monitoring, help desk, PC inventory and software reporting solution. New features announced today include…
Network Mapping is a fully integrated application which automatically creates graphically enhanced network diagrams that display network elements, relationships, and bandwidth usage.
Management Application Plug-ins are now available from top vendors such as Microsoft, LiveOffice, Intel, and Trend Micro. New custom widgets integrate directly with Spiceworks and offer features to improve the management of technologies from these vendors.
Help Desk Tickets Anywhere is a new feature that allows users to create, edit, update, and delete support tickets via the Spiceworks helpdesk from email-enabled mobile devices such as smartphones.
Social Windows Events gives users the ability to see how other IT professionals manage and prioritize Windows Events. View Windows event background pages and community discussions with one-click.
Twitter Alerts allow activity updates to be forwarded from Spiceworks to a user’s Twitter account, leveraging social networking channels to stay better informed.
Spiceworks also hosts as series of events known as SpiceWorld “Where IT all comes together.” The events are focused towards IT leaders from small and midsize businesses and promotes discussion of new products and challenges within the IT industry, professional networking, hands-on IT training, and more. The next SpiceWorld will be held in Orlando Florida on July 17th, with events to follow later this year in Austin Texas and London. Rumors of a Spice Girls reunion at the UK event have not yet been confirmed.